The following positions are available at HLEFCU.
Member Services Representative
Responsible for accurately and efficiently processing member’s banking transactions and basic account maintenance. Able to open and update member accounts with ability to cross sell credit union consumer products. Handle other duties as assigned. Must comply with all established policies, procedures and regulations. Prior experience in a financial institution and cash handling preferred.
Qualifications
- High school diploma or GED
- Good communication (verbal/written) and interpersonal skills
- Detail oriented, organized, and able to multi-task
- Proficient in working with computers
- Excellent attitude and work ethic
- Able to work a flexible schedule, including weekends
Location
Main
Assistant Branch Manager
You are a person who enjoys providing support and guidance. You assist the branch manager in achieving success by developing the team to assist members with exceptional service. You invest in the team by training them on various products and processes to grow their knowledge base and confidence level. A creative thinker, problem solver and positive motivator with a dedicated focus on our members and their needs.
Qualifications
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2 years supervisory experience, preferably in financial services
- College degree in Business Administration or related fields required
- Excellent verbal and written communication skills
- Superb interpersonal and conflict resolution skills
- Strong analytical, problem-solving, and decision-making abilities
- Commitment to integrity, policies, procedures, and regulatory requirements
- Knowledge of, and interest in connecting members to available technology
- Keen attention to detail
- Proficient in Microsoft Office applications
- Adaptability, flexibility, and ability to work any branch hours at any of our locations, including weekends and some evenings
Location
Pearl City
BSA/Compliance Associate
Under the immediate direction of the Chief Compliance Officer, the BSA/Compliance Associate performs transaction monitoring and reporting activities to ensure that the Hawaii Law Enforcement Federal Credit Union and its employees comply with federal- and state-laws, implementing regulations including regulatory guidance and commentaries; and the company’s policies, procedures, and processes.
Primary responsibilities will focus on properly completing and/or reviewing Currency Transaction Reports (CTRs) and Suspicious Activity Reports (SARs) for completeness to ensure reports are ready to be filed with the Financial Crime Enforcement Network (FinCEN) in timely manner; reviewing and resolving daily Bank Secrecy Act (BSA) and Fraud Alerts; ensuring Member Due Diligence (MDD) and Member Identification Program (MIP) controls are in-place; and reviewing select cash, account, and check disbursement activities.
The BSA/Compliance Associate will also assist the Chief Compliance Officer in gathering information for federal examinations and external audits and may be asked to assist in different compliance- and/or BSA-related projects, e.g., review of training, policies, procedures, and/or processes.
Qualifications
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High school diploma or GED required
- Associate's Degree (AA) with an emphasis in Business administration or equivalent from an accredited two-year college or technical school preferred
- At least one years' related experience and/or training; or equivalent combination of education and experience
- Well organized with attention to detail
- Adheres to policies and procedures
- Ability to prioritize workflow and complete multiple tasks simultaneously
Location
Main
Collections Specialist
Responsible for performing collection activities on delinquent accounts. Regularly follows up with members to achieve payment resolution while maintaining good member relations and minimizing losses. Documents all actions taken to collect payment. Adheres to all policies, procedures and laws. Assists in other areas as needed.
Qualifications
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Good verbal and written communication skills
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Skilled in negotiating and resolving conflicts
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Experience in handling repossessions and court proceedings
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Ability to multi-task and meet deadlines
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Minimum 5 years' experience in collections, previous mortgage loan and foreclosure experience desirable
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Associate's degree in Business Administration or related field preferred
Location
Main