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CU News

​​Fee Errors

Due to a processing error, members affected by the Regulation D and Bad Address fees have been charged twice.  Duplicate fees have been reversed, and funds should have been returned to the accounts of those affect.  We apologize for any inconvenience and/or confusion this has caused.  

 

​​Home Equity Rate Adjustments

Members with a Home Equity Line of Credit may notice two HELOC rate change transactions on their December 2017 statements.  These transactions occurred due to a processing error, which adjusted HELOC rates early, with the second transaction being a reversal to change the rate back.  The actual rate change will occur on January 1, 2018, as originally disclosed, and will be reflected on your next (January 2018) statement.  If you have any questions, please call us at 808.973.4311, or toll-free at 1.866.351.4311.

 

​​End of Year Transactions

This year, December 31st falls on a Sunday.  Because of this, we will be running our end-of-year processes on Saturday, December 30, instead.  However, this means that any transactions made 31st (and even some made on the 30th) will not be included in our year-end and month-end processes.  As a result, the affected transactions will not appear on your December 2017 statement.  Instead, these transactions will appear on your January 2018 statement.  

If you have any questions regarding this matter, please contact us at 808.973.4311, toll-free at 1.866.351.4311, or via e-mail at [email protected]
 

 

​​Hawaii Phone Scams 2017

Have you been receiving calls from a number originating in the area code 809 (Dominican Republic) or 818 (Los Angeles)?  Chances are you're being targeted by a large, on-going phone scam scheme.  There's a variety of stories told by these scammers, but they almost always ask for you to send money via wire or gift cards.  

As a rule of thumb, we recommend you not send funds or personal information of any type to organizations you aren't familiar with, especially if they contact you.  However, the best thing to do would be to not answer calls from unfamiliar numbers in the first place, especially from the above area codes.  And, remember, we will never ask you for sensitive information during a call originated by us.  When in doubt, hang-up and call back.  
 

 

​​Equifax Data Breach

On Thursday, September 7, 2017, the credit bureau, Equifax, announced a massive data breach.  This incident has caused the exposure of 143 million Americans' sensitive, personal data.  

The Credit Union does, as do most other financial institutions in the U.S., report credit usage data to all three credit bureaus.  However, Equifax has not directly informed us if any of our members have been affected by this event.  Rather, Equifax will be contacting affected individuals directly via regular mail.  

For more information regarding this data breach, you may visit Equifax's special informational website: equifaxsecurity2017.com.  Alternatively, you may contact Equifax directly by calling 1.866.447.7559, Monday through Sunday, 7:00 a.m. to 1:00 a.m. Eastern Time. 

And though Equifax does provide a tool to check whether or not you've been affected by the data breach, we do not recommend you use this service.  The website it's setup on isn't as secure as it could be.  We also do not recommend enrolling in Equifax's free ID monitoring service, as it forfeits your right to seek damages from the credit bureau.  

As always, if you suspect any fraudulent activity on any of your HLEFCU account(s), credit card(s), or debit card(s), please contact us immediately at 808.973.4311, or toll-free at 1.866.351.4311.  

 

​​Download the HLEFCU Mobile App

The HLEFCU Mobile App is finally available!  Our app allows you to easily access your account(s) wherever and whenever you please.  It also includes other useful tools like a branch and ATM locator, as well as mobile check deposit.  To learn more about our app, please visit our Mobile App page.

 

​​Mobile Payments Now Available

Great news!  Your HLEFCU debit and credit MasterCard cards are now available in Apple Pay, Samsung Pay, and Android Pay.  Enjoy the convenience of tap + go payments with your phone and leave you cards in your wallet!  For more info, click “Mobile” in the menu above and select the mobile wallet service you’d like to use.

 


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