Members are reporting receiving calls from a number that appears as "unknown" or our
own 808.973.4311 number on their caller ID. The person on the line claims to be "David
Thompson" of the HLEFCU mortgage department. He then informs the member that their mortgage
is delinquent and that if they don't remit payment immediately, their house will be
foreclosed on. If you do not answer, he will ask you to call 929.268.1636 to make arrangements.
This scam is using a technique called call spoofing to trick members into think that they are
receiving a legitimate call from the Credit Union. There is no person by the name of David
Thompson at the Credit Union. What's more, call back numbers for the Credit Union will always
be 808.973.4311, 1.866.351.4311, 808.447.22xx, or 1.888.918.7313 (fraud/security).
If you ever receive a call that you're unsure of, we highly recommend that you hang up and
call the organization back using a number known to you. This includes calls that you receive from
the Credit Union's own number. NEVER give out personal information to an entity that reached
out to you. However, if you do fall for any of these tricks, please give us a call at
808.973.4311, or toll-free at 1.866.351.4311 so that we can work with you to help secure your
For more information on call spoofing, check out this video from the Federal Communications