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Recovering from Fraud

Recommendations to follow for your financial well-being 

Don't Wait - Report Fraud Immediately

Fraud is an ongoing risk that can affect anyone. If you have experienced identity theft or fraud, we have provided a general list of solutions you can do to protect your personal information. 

Fraud Prevention image

1. Contact credit bureau agencies

There are three nationwide consumer credit bureaus in the U.S that you can contact to protect your credit. 

    • Phone: 1-888-EXPERIAN (1-888-397-3742)

      • Call center hours: Monday - Friday 7 am to 7 pm (CT) 

        • Email: eSupport@experian.com

 

 

    • Phone: 1-888-EQUIFAX (1-888-378-4329)

      • Call center hours: Monday - Friday 9:00 am to 9:00 pm (ET), Saturday - Sunday 9 am to 6 pm (ET)

        • Email: cust.serv@equifax.com

 

2. Report the fraud to HLEFCU  

Speak to one of our member services representatives as soon as possible to report any unauthorized transactions at 808.973-4311.  Acting quickly can help stop further fraudulent activity and protect your identity from future fraud. Depending on the type of fraud, a security freeze, account closure or a card replacement may be necessary to secure your financial assets. 

For any lost or stolen cards, please refer to our contact information page.

 

3. Update your information & log-in credentials

Changing your password immediately can help prevent hackers from accessing your account. It is important to use a strong, unique password as it keeps your sensitive information safe. To learn more about creating a secure password, please click the following link below:

How to Create a Strong Password

We also recommend updating your mailing address, email address, and phone number to ensure your contact information is current. This helps us reach out to you promptly regarding sensitive information related to your account such as payments, mailed notices, and more.

 

4. Set up alerts through your Cards App

Activate fraud alerts within your Cards App is an essential step in monitoring your credit or debit account(s). Real-time notifications can be sent directly to your phone about your transactions and can make your banking experience easier to manage.  

Don't have our Cards App? Download the app through Google Play or Apple Store today!

 

5. Regularly monitor your accounts 

Continue to monitor your accounts regularly and report any suspicious activity. Recognizing unauthorized transactions or banking errors early can prevent long-term damage. 

 

Building your Financial Resilience

Be on the look out for important announcements on our social media, email, and website banner. Always be cautious of unsolicited calls or text messages from unknown numbers asking for your personal information. In case you are in a fraudulent situation, please remain calm and follow the recommended steps above to keep your account protected. Staying informed and sharing fraud awareness with you and your loved ones can go a long way when maintaining financial security. 

For more information on fraud prevention, please refer to the following resources below: 

https://www.consumerfinance.gov/consumer-tools/fraud/

https://fraud.org/prevention-tips/

https://www.occ.gov/topics/consumers-and-communities/consumer-protection/fraud-resources/types-of-consumer-fraud.html